(Adopted from the Performance Pledge provided in CSC Citizen’s Charter)

We, the officials and employees of the Department of Education, pledge to:

Serve you promptly, efficiently, and with utmost courtesy;

Ensure strict compliance with the service standard;

Respond to your complaint about services as soon as possible;

Value every citizen’s comments, suggestions, and needs;

Empower the public through 24/7 access to information on our policies, programs, activities and services;


All these we pledge because deserve no less.


(Based on CSC Citizen’s Charter Feedback and Redress Mechanism)

Please let us know how we have served you by doing any of the following:

  • Send your feedback through e-mail ( or call us at 255-1516
  • Talk to our Officer of the Day at the Public Assistance

If you are not satisfied with our service, your written/verbal complaints shall immediately be attended to by the Officer of the Day at the Public Assistance and Complaints Desk.

THANK YOU for helping us continuously improve our services.